Conditions
www.hound.dk is owned and operated by Hound Jeans ApS.
CVR no. 44 06 73 82 (hereinafter "HOUNd or www.hound.dk")
Hound Jeans ApS
Østerbro 4
5690 Inch up
Denmark
CVR no. 44 06 73 82
Email: sales@houndjeans.dk
These terms and conditions apply to the purchase of goods at www. hound .dk for delivery in Denmark.
Order and payment
www. hound .dk is open 24 hours a day - every day of the week, and you can almost always make a purchase on our webshop. However, it may happen that we close the shop for maintenance. You can only make online purchases when the shop is open and available.
To shop at www. hound .dk you must be 18 years old and have a valid credit card that we accept. If you are not yet 18 years old, you can still buy goods if you have obtained your guardian's consent or otherwise have a legal right to make the purchase.
You select the items you want to buy and put them in the "shopping basket". You can edit the contents of the shopping basket right up to the time of the order, and you can continuously check the contents and the price of the goods. Any additional payments such as shipping will only be calculated immediately before you are ready to pay.
When you are ready to order, click "Buy and proceed to payment" (or equivalent) where you enter your name, address, email, phone number, payment method and select delivery method. You can change the contents of the shopping basket right up until you confirm your purchase by clicking the "Order and payment" button.
At www.hound.dk you can pay with the following credit cards
VISA / Dankort
VISA Electron
MasterCard
MaestroCard
JCB
We also accept the payment methods:
MobilePay
We only withdraw the money when the goods have been dispatched. Possibly. We cover the card fee associated with your purchase.
In order to offer Klarna's payment methods, we may transfer your personal information in the form of contact and order information to Klarna, so that Klarna can assess whether you qualify for their payment methods and to tailor these payment methods to you. Your transferred personal data will be processed in accordance with Klarna's own Data Protection Notice .
Receipt for receipt of order and order confirmation
When you order an item from us, you will receive an email receipt (order confirmation) for our receipt of your order. A binding purchase agreement has been entered into with us.
14 days full right of return
When you shop online at www.hound.dk, you have 14 days full right of withdrawal, during which you can inform us that you regret your purchase and then return the item(s) to us. Your right of return runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday. In the case of multiple items ordered in one order but delivered separately, or a product that comes in multiple lots, the period runs from receipt of the last product. You may only handle the goods in a way that allows you to determine the quality and characteristics of the goods.
EXCHANGE
If you would like to exchange an item, you return the item and place a new order . You can do this immediately and in that way make sure that what you want to buy is not sold out. We will refund the purchase amount for the returned item as soon as we receive it in our warehouse.
Return
If you regret your purchase, the goods must be returned to:
Hound Jeans ApS - HOUNd
Østerbro 4
5690 Inch up
Denmark
CVR no. 44067382
Email: shop@houndjeans.dk
You can choose to use the attached return label, it costs DKK 40 and will be deducted from your return amount.
In return, you must ensure that the goods are securely packed. You are responsible for the package / goods until we receive it. So keep the postal receipt and tracking number. You must pay the cost of returning the goods when you cancel.
Important: We expect you to return the package / goods as soon as possible and you must return them within 14 days.
Note: We do not accept parcels sent COD.
Documentation of your purchase and return form
You must enclose a copy of the order confirmation, invoice or other documentation for your purchase. When we receive the item, we check it and you will be paid back the amount you paid us at the time of purchase (including any shipping costs). The amount is always transferred to the same means of payment as you paid for the purchase. For example, if you have paid by card, the purchase amount will be paid to the payment card you used for the purchase.
Note: You may lose the amount of your purchase, in whole or in part. This happens if the product has deteriorated because:
- You have actually used the product
- It has been damaged while you were responsible for it
- You have handled the item in a different way than was necessary for you to determine the properties and quality.
Right of withdrawal for used goods
There is a 14-day right of withdrawal for goods that you have taken into use. If the item has been used, it can still be returned under the right of withdrawal. As a consumer, you must in principle only take the product in sight, i.e. test your purchase as in a physical store. After receipt, you may only handle the goods in a way that allows you to determine the nature, properties and way in which they function. If the item is used, you can only get a part or none of the purchase amount back. It is the consumer who must pay for any impairment and that value is determined according to what we can get for it in a further sale.
Complaints - if there is something wrong with the product
Your purchase of covered by the Sales Act, including shortage rules. This means that you as a consumer have a 24-month right of complaint, that you can either have a defective item repaired or exchanged, the money back or a reduction in the price, depending on the specific situation. It is of course a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other damage-causing behaviour.
You must contact us within a "reasonable time"
You must advertise within a "reasonable time" after discovering the defect. We recommend that you make a complaint as soon as possible, and no later than 2 months after the defect has been discovered. You can complain by contacting us by e-mail to: . Depending on the specific situation, you will receive further instructions.
The product must be sent to:
Hound Jeans ApS - HOUNd
Østerbro 4
5690 Inch up
Denmark
CVR no. 44067382
Email: shop@houndjeans.dk
When you return the item, please also state in as much detail as possible what the problem is. Please use our returns slip. It is not a requirement, but it facilitates our case processing and minimizes the processing time for the complaint.
In the event of a justified complaint, we will refund reasonable shipping costs
If the complaint is justified, we will refund your reasonable shipping costs to send the item back to us. Otherwise, you must bear all costs of transport, including our shipping costs for returning the item after the examination. Remember that the item must always be in good packaging and receive a receipt for dispatch. You are responsible for the package / goods up to our reception. So keep the postal receipt and tracking number.
Note: We do not receive parcels sent COD or similar.
In January 2016, new legislation was adopted in relation to the Consumer Complaints Act. In the event of a complaint or something else, we will always help. In the event that the parties cannot agree, we refer to the EU Commission's website - Online Dispute Resolution > http://ec.europa.eu/consumers/odr/